Otis, a subsidiary of United Technologies Corporation, is the world’s leader in the manufacture, installation and maintenance of operators, escalators, moving sidewalks and horizontal transportation systems.
In Belgium, OTIS is one of three leading companies in this market.
As company CIO for the Benelux zone (Belgium, the Netherlands and Luxembourg), Mr. Faurie supervises an IT team whose members are located throughout the zone’s many regions. In spite of the distances separating him from his colleagues, Mr. Faurie seeks to guide his teams effectively as they carry out their tasks and manage their work.
He occasionally faces large projects requiring more than 20 employees who must first be mobilized and then supervised in all three of the Benelux countries at the same time. The tools Mr. Faurie had at his disposal were simply inadequate to allow him to steer the organization efficiently and confidently.
Aiming to solve these problems, Otis began to look for a new planning solution, one that stood out from the standard tools available on the market.
And so Otis discovered PlanningForce, whose methods – both in terms of planning and team coordination – immediately caught the eye of company leaders.
Implementation took no more than a few weeks, Mr. Faurie having opted for PlanningForce's SaaS version.
PlanningForce was called into action in particular in order to plan the replacement of ERP systems and related software. The project was planned and carried out country by country. PlanningForce greatly facilitated the “steering-at-a-distance” of these large-scale projects.
The cycle and frequency of PlanningForce's involvement varies according to the type of project being carried out. The most important projects call for a weekly cycle. In all other cases the cycle is longer, often monthly or bimonthly.
Steering is an integral part of PlanningForce’s methodology. Thanks to PlanningForce, Mr. Faurie can now steer his teams efficiently. PlanningForce also makes it possible to organize work more systematically and rationally. Monitoring is extremely visual, and anomalies can be identified without delay.
|Service Base||More than 1.8 million elevators and escalators serviced worldwide|
|Countries||Products offered in more than 200 countries and territories|