Analyzing the steering puzzle in three dimensions:
Expectations of Company Directors, Managers, and Users.
We conduct interviews, collect and analyze data and available documents.
An analytical report and a detailed implementation proposal (budget, duration, what it will cost and expected ROI).
Designing an in-the-lab solution to the steering puzzle.
We develop a model that describes:
We identify and define the key processes.
A document describing the rules for use, modeling rules for different kinds of business and resources, how to handle constraints, a detailed description of functionalities associated with each user role, necessary adaptations, interface, and so on.
We create a prototype that will help validate the problem-solving approach described in the preceding phase.
This prototype serves to evaluate, to validate the remedies (once established) and to conduct integration testing (once the points of interface are up and running). This framework allows the solution to be refined, primarily in order to finalize how to define the specifications of adaptations and points of interface.
We identify and create “use cases” that illustrate how the solution might realistically be used.
These “use cases” are tested and the solution is refined through a multi-phase process until it responds in accordance with the prescriptions laid out in the initial analysis (albeit prior to the introduction of adaptations and interface points).